Tameside wanted to design a new operating model that quickly locked in some of benefits of the new hybrid working models which forced many organisations to change what, where and how they work. The ‘Work Smart’ project was established and Baker Stuart were tasked to work with the Council and to bring forward recommendations for workplace culture and how they use their workplaces, with a specific focus on locality hubs for cross-team neighbourhood working. This included a review of suitable buildings across the borough with a view to ensure local delivery of services and a base in each area for council officers.
The ‘Work Smart’ project provided a unique opportunity to not only create new workplaces and rationalise the property portfolio, but more importantly create a new organisational culture that engages their people and empowers them in a way that maximises productivity and inclusivity, whilst recognising that everyone is different and seeks different solutions to achieving a better work-life balance.
Work Smart was both customer and employee focused. Its aims were to provide services to residents and businesses when and where they wanted them. The requirement was to develop a workplace model and accompanying strategy for the estate aligned to the strategic business vision, optimising and retaining the existing property portfolio where appropriate and recommending disposal of new properties where it would be more efficient and effective for the new operating model.
Baker Stuart undertook a thorough consultation programme that enabled a full understanding of the council’s and other stakeholders needs alongside a review and analysis of current council assets for future use or disposal:
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